Service Excellence (Live)

Here is an opportunity for all leaders and staff to understand and experience the key components to Service Excellence. No matter your level, you can benefit from the right perspective and tools on service. In this session we’ll discover:

  • Attitudes and skills of excellent service
  • Communication skills and standards
  • The Key Points of Contact (Moments of Truth) in your organization
  • Recovery strategies
  • Internal Service – working as a team

One-half day