Developing a Culture of Service Excellence (Live)

Service Excellence is much more than training your front-line employees to smile!

In order for Service Excellence to become part of the culture of your organization, it must come from the TOP! It is crucial to develop a system and strategy for actions that become part of the day-to-day operations.

The Key Components of a Service Program:

  • Defining the Gaps – do a check up
  • Mission, Vision, and Values
  • Customer feedback systems
  • Developing Service Standards
  • Ongoing service training and education
  • Internal communication and marketing

This is a team approach – ideally delivered to your Management team. We delve into the system – how to create it, support it, and make it work in the long-term. All of the segments must flow together to create the end product of Service Excellence.

One or two full days